Responsible Gambling at SpinBoss
Gambling should be a form of entertainment, never a way to earn money or escape problems. At SpinBoss we want every session to stay within limits you have chosen in advance, so this page explains the tools we offer, the signs that play may be getting out of hand and where to find independent support.
Play Within Your Means
The simplest protection is a plan made before you start. Decide how much money and time you can afford to spend, treat that amount as the cost of entertainment and stop once it is gone, even if you feel that a win is close.
- Set a budget for each session and never use money meant for rent, bills or food.
- Do not chase losses by increasing bets or making extra deposits to win money back.
- Take regular breaks and keep track of how long you have been playing.
- Avoid playing when you are stressed, upset or under the influence of alcohol.
- Remember that pokies and table games are based on chance, and no strategy guarantees a win.
Bonuses are part of the experience, but they also come with wagering rules. Read the terms before opting in, so that a promotion never pushes you to play longer or deposit more than you planned.
Tools Available at SpinBoss
We provide several ways to keep your play under control. These tools are arranged through our support team, who handle every request confidentially and without asking you to justify your decision.
| Tool | How to use it | What it does |
|---|---|---|
| Deposit limit | Ask support via live chat or email | Caps the amount you can deposit over a set period |
| Break from play | Ask support via live chat or email | Pauses your account for a period you choose |
| Self-exclusion | Request through support by email or chat | Closes access to your account for a longer period |
| Self-assessment test | Responsible gambling section of the site | Helps you review your habits with a short set of questions |
Once a break or self-exclusion is active, it applies to your SpinBoss account across desktop and mobile. If you feel you need a pause, do not wait for a better moment: contact support as soon as you decide.
Warning Signs to Watch For
Problem gambling often develops gradually, and it can be hard to notice from the inside. The signs below are general guidance rather than a diagnosis, but if several of them sound familiar, it is worth taking a step back.
- Spending more money or time on gambling than you intended.
- Borrowing money, selling belongings or skipping bills to keep playing.
- Feeling anxious, irritable or low when you are not gambling.
- Hiding your gambling from family, friends or a partner.
- Gambling to cope with stress, boredom or other problems.
- Repeatedly trying to cut down without success.
If you recognise yourself in this list, our self-assessment test is a good first step, and free professional support is available at any hour.
Protecting Minors
Our services are strictly for adults aged 18 and over. Every account must pass identity verification before the first withdrawal, and we may request documents at any time if we have doubts about a player’s age. Accounts found to belong to minors are closed.
If you share a computer, tablet or phone with children, keep your login details private and log out after each session. Parental control software, available from many independent providers, can block gambling sites on family devices and adds an extra layer of protection at home.
Where to Get Help in Australia
You do not have to deal with gambling problems alone. Independent services offer free, confidential advice to players and to the people close to them, and you do not need to be in crisis to reach out.
| Service | Contact | Availability |
|---|---|---|
| Gambling Help Online | 1800 858 858 or online chat on its website | 24/7, free and confidential |
| Lifeline | 13 11 14 | 24/7 crisis support |
These services can help you make a plan, talk through money worries or find face-to-face counselling in your state or territory. Family members and friends who are worried about someone’s gambling can contact them as well.
FAQ
How do I set a deposit limit at SpinBoss?
Open live chat from any page of the site or send an email to our support team and tell us the limit you want and the period it should cover, for example per day, week or month. The team will confirm the change in your account. Lowering a limit can be requested at any time, and we recommend choosing an amount you would be comfortable losing in full, without affecting your bills or savings.
What is the difference between a break and self-exclusion?
A break is a shorter pause from play, useful when you want time away without closing your account for good. Self-exclusion is a longer and firmer step that blocks access to your account for an extended period. Both are arranged through our support team and apply on desktop and mobile. If you are unsure which option suits you, explain your situation to support, and they will set up the one you choose.
Can I still withdraw my balance after self-exclusion?
Self-exclusion stops you from playing, but it is not meant to take money away from you. Contact support when you request it, and the team will explain how any remaining balance will be handled for your account. If verification is not yet complete, you may be asked to finish it before a payout can be released, since the same identity rules apply to every withdrawal on our site.